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Warcom will no longer be maintaining a presence on Whirlpool.net.au

Posted by Paul Warren on September 3rd, 2009

Time to pull the plug..

In an effort to devote more time to our more loyal and valued customers, please be advised that effectively immediately all Warcom staff members; will no longer be answering  questions or comments pertaining to Warcom posted on the Whirlpool forums.

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We can be reached via phone on 1300 927 266 (Warcom) from 10:00am to 6:00pm daily. (wait times may vary subject to call loads)

And we can also reached via email on service@warcom.com.au

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Why have we made this choice?

Several years ago the Whirlpool forums were known as “The number one forum in Australia” where companies could communicate and interact with both with customers and IT professionals.

However, given the communities drastic decline in quality contributors, the abuse and the targeted slanderous comments, we have no choice but to remove our presence from whirlpool.

A vocal minority of Whirlpool members seem to believe it’s perfectly fine to jump up and down in order to get what they want by using the Whirlpool forums, and as the moderation and admin team condone this behavior we have no choice, but to no longer answer any Warcom related questions at all on the Whirlpool forums.

Therefore, moving forward — If you wish to resolve issues with Warcom,  we welcome you to please contact us via the previously mentioned means or contact Warcom management via feedback@warcom.com.au

We welcome comments on this article and look forward to continuing to serve our outstanding customer database of (50,000+) that we have built up over the last ten years of being in business.

Sincerely,
Paul Warren.

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This entry was posted on Thursday, September 3rd, 2009 at 5:01 pm and is filed under Social Media, warcom. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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  • http://www.warcom.com.au Paul Warren

    Hi Ferzal,

    This whole post was not aimed at hurting Whirlpool, it was an explanation of why Warcom is leaving.

    Simon has since arrived on his chariot and thrown stones at other posters. If he wants to throw stones here and on twitter, expect a few windows to be broken.

    It’s not fun when the shoe’s on the other foot is it.

  • Virtual Insanity

    Based on a number of you posts on WP over the last 3-6 months i must say there might indeed be wingers on Whirlpool.

    Now a decent thing to do would be for both you to close this to comments and Simon to close the WP thread and just put this to bed and move on.
    Commenting on the events will not achieve anything.

    I sincerely wish you best of luck.

  • http://forums.whirlpool.net.au/forum-replies.cfm?t=1247411 WP Veteran

    Not quite sure why Simon is posting comments with that attitude but its not earning any brownie points from me!

    The comments are about users on whirlpool not directed at whirlpool itself.

    Maybe you yourself Simon have become one of the collective of whirlpoolians who want nothing more then to post countless msy threads and spout lies and misinformation.

    A look closer to home would be a far better use of your time rather than posting rubbish on here.

  • http://www.warcom.com.au Paul Warren

    WP Veteran – you know that the person who runs whirlpool and the person who run Internode are two different people right?

    Simon Hackett owns Internode.

    Simon Wright owns Whirlpool.

  • Mercz

    Taking a purely business view, I see no problem with leaving Whirlpool. I agree they have degenerated into too much demanding/trolling/whinging. Why waste effort on a community that doesn’t have the desire (and most likely the buying power) to support you?

    I know I would have left ages ago, in an official capacity. Since you state you are growing, and still provide good customer service and keep affiliates with places like OCAU, you don’t need Whirlpool. :)

  • Jim Jones

    yeah WP sucks:

    Proudly giving a voice to the lazy and stupid since 2000

  • RIP Whirlpool

    There you go Simon, get a cup of well deserved flaming in to you. You condone nothing short of lunacy on WP, so you reap what you sow.

  • Jonathon Scott

    Do you guys have a reply to the comments on whirlpool that apparently you are doing this for link bait?

    I’m employed by one of the largest SEO companies in Australia so I feel I’m fit to comment on the suggestion, which I find pretty funny I must add…

    The purpose of link baiting, is to attract people to your website via links on other websites. Now I don’t want to point out the bleeding obvious, but the only link posted about this article is the one posted on the front page of warcom and the front page of this blog. So you’re only linking from one section of your site, to another section of your own site. lol

    So in saying that I think Mr Wright needs to go and do some research on the topic. It might also be in his interests to sit back for a moment and take note of how much negativity there is about both him and his beloved website.

    From what I read about him here — http://www.smartcompany.com.au/internet/20090429-whirlpool-reaches-a-vortex.html — he’s an extremely young, 28 year old, sadly lacking in any people and business skills.

    — J.

  • that-guy

    Rather boring this whole event…People come and they go, companies fade from sight….life goes on.

    Flaming aside, it’s all rather boring

    As so many have said, don’t feed the trolls…
    PS Paul, don’t let them get you down. Isn’t this all a bit unnecessary?

    PPS lamoids :)

  • http://www.warcom.com.au Paul Warren

    Just so there is absolutely zeroconfusion as to why this blog post is here..

    I’ve posted this article, so that customers understand whirlpool is not a support medium for Warcom.

    If you post a thread in relation to Warcom on whirlpool, it will not be answered by anyone from the Warcom team on the Whirlpool forums.

    Equally, by not using the support contacts available to you as listed in the article, you may experience a delay in having your issue looked at it.

  • David Williams

    Is there any truth in the rumour that Simon Wright prefers the fellas?

    I have sat back and watched his antics on twitter where he called paul a bitch (that’s a very ‘straight guy’ insult, haha).

    And his Nancy tantrums on fudgepool helping confirm the theories too.

    ps: Love the shirt on the Twitter photo, goes well with the nicely plucked eyebrows. Very metro or …..

    (DW)

  • bandb4

    Why on earth should Paul subject his company to the whims of the medium gray followers of the Benevolent Dictator in the form of Whirlpool? Any company seeks to achieve the pinnacle, not the rendering that results from Group Speak. It was recognised way back in the 1950s that a person could be forced to discard his correct response, simply to conform with the majority. WP is no place for a company like Pauls. The BD and his flunkies rigidly control WP to reflect their own views.

  • pixelkitty

    Paul, I understand your business decision and reasons for deciding to no longer post on Whirlpool.

    It can be difficult using someone else’s website, where you have no real control, to try and help your customers.

    But why attack Whirlpool, it’s moderating team and the website owner in your post above? That just seems petty, childish and incredibly unprofessional.

    It would have been more professional, to simply say “Warcom staff are no longer posting on Whirlpool, nor do we offer support through that channel, please use XXX channels to reach support. Thank you for your custom, and we look forward to continued business with you”,

    This would have retained your dignity.

    Your above post only served to lower the respect many people have for Warcom’s products and Staff.

  • Bad Kitty

    No way does it at all, pixelkitty. Whirlool is a circus. It deserves every last ounce of abuse that people can dump on it. It was good once, but now it is nothing more than a thinly veiled ecommerce site dressed up as a forum. Warcom and any other self-respecting organisation would do well to steer clear of it, and just let the kids play among themselves.

  • RIP Whirlpool

    Now now Simon, sorry, I mean “John”, there’s no need to resort to that level. You’re girdle is slipping.

  • http://www.warcom.com.au Adam J

    So far so good. I’ve had more time to work for warcom, rather than spending half the day on whirlpool :) OCAU is still good value… Yeah OCAU!

  • http://www.warcom.com.au Paul Warren

    pixelkitty – We seem to be doing pretty well given the comments on here, in the whirlpool thread and various other mediums.

    There’s only been a few people with similar comments to yours, and they are all old school whirlpoolers, ex mods, current mods or bots… Exactly the type of custom we’re trying to avoid.

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