Time to pull the plug..

In an effort to devote more time to our more loyal and valued customers, please be advised that effectively immediately all Warcom staff members; including our managing director Paul Warren will no longer be answering  questions or comments pertaining to Warcom posted on the Whirlpool forums.

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Warcom has it’s own customer support forum located here: http://warcom.com.au/forums

We can be reached via phone on 1300 927 266 (Warcom) or 03 8339 0011 from 10:00am to 6:00pm daily. (wait times may vary subject to call loads)

And we can also reached via email at http://warcom.com.au/support

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Why have we made this choice?

Several years ago the Whirlpool forums were known as “The number one forum in Australia” where companies could communicate and interact with both with customers and IT professionals.

However, given the communities drastic decline in quality contributors, the abuse and the targeted slanderous comments, we have no choice but to remove our presence from whirlpool.

A vocal minority of Whirlpool members seem to believe it’s perfectly fine to jump up and down in order to get what they want by using the Whirlpool forums, and as the moderation and admin team condone this behavior we have no choice, but to no longer answer any Warcom related questions at all on the Whirlpool forums.

Therefore, moving forward — If you wish to resolve issues with Warcom,  we welcome you to please contact us via the previously mentioned means or contact Warcom management via feedback@warcom.com.au

We welcome comments on this article and look forward to continuing to serve our outstanding customer database of (50,000+) that we have built up over the last ten years of being in business.

Sincerely,
Paul Warren.

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Today I have been asked by one of my twitter friends – Warwick Merry – The Get More Guy to write an article on social networking, and the affects it has had on my business.

So without further adieu – here we go!

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