Update: The server transfer was moved forward and proceeded last night.  The majority of Warcom components and services are back online, and orders can now be processed as normal.

However, our Knowledge Base and e-Mail/Ticketing system are currently offline, which means you may experience delays in getting replies to your emails or accessing our knowledge base.

For any questions, we recommend calling us on 1300 WARCOM (927 266) for a speedy answer.

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Afternoon Everyone!

We’re very pleased to announce that Warcom is on the move!

This relocation has been in the pipeline for a while now, and thankfully we’re now in the final stages of moving over to our new server, in our new home at http://www.dedictedservers.net.au

A fair bit of planning and research has gone into this move, so fingers crossed everything goes to plan.

Here’s the specs of our new beast!

• Dell 1950 with DRAC
• Dual XEON Quad Core 5405
• 16Gb RAM
• 2 x 500Gb SATA

There may be a short period of down time early this Sunday morning, however we do expect the disruption to be minimal.

We look forward to offering you are much faster shopping experience on our funky new shiny speed machine!

- Paul.

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For the last six months or so we’ve been on the prowl for new premises for Warcom and boy has it been fun!

Thankfully we are almost there now!

We’ve found a fantastic space in a nice area and it’s close to a fantastic logistics hub.

Here’s a list of our requirements for the space itself..

• Heating & Cooling.
• Slide. (High priority, preferably curly one, not straight one).
• Nicely priced!
• Secure location.
• Close to most major highways/freeways.
• Dancing polls (for the weekend parties).
• Central location for Warcom staff.
• Good neighbors.
• Unsaturated ‘computer hardware/networking’ area.
• Must be able to get ADSL1/2/2+
• Enough room to kick the footy around in.

Requirements for inside:

• Couch (for afternoon naps)
• Security System
• Microwave
• Toilet Paper
• Mop
• Bucket
• Dust Pan & Brush
• Broom
• Ladder
• Kettle
• Cutlery
• Shelving
• Cups & Glasses
• Desks
• Chairs (2/6)
• Filing Cabinet
• Whiteboard
• PCs/Laptops
• Fridge
  
• Printers
• Phones

Requirements for outside:

• Signage
• Plants
• Stickers for windows (Warcom & Insiteful, frosted stickers)
• Billboard
• To be continued…!

I will keep adding to this list as we think of things, along with further announcements…

So stay tuned!

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Every day, we have a massive number of our customers who choose their Credit Card as their preferred payment method. Some customers choose pick-up rather than delivery, and then, what amazes us, is that they send someone else out, with their credit card and and their PIN, and believes that this is a safer way of doing online transactions.

While these transactions are the minority, I wanted to ensure that all our customers realised that Warcom uses a 100% Secure Server, with the strongest and latest SSL security, to protect your Credit Card information during your transaction. Your details are not stored on our system, and must be entered for each specific order for pick-up.

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Give us your input : How can Warcom serve you better?

It has become embarrassingly obvious, that while we here at Warcom have been concentrating on building a better mousetrap, we have dropped the ball in respects to our attention to customer service. Whilst things like this are often difficult to admit to, we cannot address these issues or concerns, without the feedback and input from the most important voices of all: our valued customers.

Identify the things that really annoy you, and things that we could do better.
The more input we get, the more changes we can make. I am sure you understand that every business must change to best meet the needs of its customers. So here is your chance to have your say, and make a huge difference in how things are done.

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